Last Updated: July 30, 2026

At Feelings Creations, every product is handcrafted with care and attention to detail. We strive to deliver high-quality products that meet your expectations. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.
  • The product must be unused, unwashed, and in its original packaging with all tags intact.
  • Proof of purchase and clear photos or videos of the issue must be provided.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products.
  • Products made using your own fabrics or garments.
  • Gift cards.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are:

  • Damaged during transit.
  • Defective due to manufacturing issues.
  • Incorrectly shipped by us.

Replacement requests must be made within 48 hours of delivery.

Customized Products

Since many of our products are handcrafted and personalized, all customized orders are final and cannot be cancelled, returned, or refunded once production has begun, unless the product arrives damaged or incorrect.

Order Cancellation

  • Orders may be cancelled within 12 hours of placing the order if production has not started.
  • Once production or customization has begun, cancellations cannot be accepted.

Shipping for Returns

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The product arrived damaged.
  • There is a verified manufacturing defect.

We recommend using a trackable shipping service for all returns.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and provide a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

Feelings Creations